Refund and Cancellations Policy
Overview
Our Refund and Cancellations policy is applicable across all products sold in our website (cherukadcreations.com).
Refunds
All our products are digital audio files. Hence we cannot issue a refund if you have downloaded the audio file after completing a purchase.
In case of failed payment (even though money got deducted from your bank account/card) and you were unable to download the file, we would try to provide you a working download link within 10 working days from the date of receiving your support query (Please use the below form in the “Need help?” section to send us a support query).
If we are unable to provide you a working download link for the file, then we would attempt to share the audio file directly via Dropbox or Gmail to your email address (which you used to make the purchase on our website and also used in the contact form below).
There is no way we can refund you a payment as once we receive payment, we have automated system in place to provide you a working download link for the audio file, or send you email with the download link (if the support query was raised by you as you got a broken download link perhaps).
If you’ve done all of this and you still have any questions, please contact us at below form in the “Need help?” section.
Cancellations
If you wish to cancel your purchase, please refer to the below paragraph.
If you have not completed the payment, then your order will be automatically cancelled.
But if you have completed the payment and then wish to cancel the purchase, we will not be able to cancel the order as the download link would be presented to you after completion of the payment. Since our products are audio files, we have automated the delivery of the download link to you via the My Account page and we will be unable to cancel the order (upon successful payment).
Exchanges
We don’t offer any exchange.
Gifts
Our products don’t apply to this category.
Shipping returns
All our products are downloadable audio files and hence this category doesn’t apply
Need help?
Contact us at below form for questions related to refunds and returns.